CALL US TODAY: 0203 983 8278


CALL US TODAY: 0203 983 8278


The Dental Cases

Have you been the victim of hurtful and untrue comments online? We are here to help. 


The Dental Cases

Case 1: The claimant was a leader in general, cosmetic and specialist dental clinics in the UK with surgeries around the UK. The claimant had been subject to several bad Google reviews which were false. 
The defendant visited the claimant's clinic for an implant consultation. During the session, the claimant detailed what the defendant needed and recommended what was best for her. The defendant agreed to what the claimant had requested. 
After 6 months, the defendant posted a negative review on the claimant’s “Google My Business” page. When the claimant phoned the defendant to address her concerns, the defendant refused to listen and instead went and updated her review, making further false, malicious, and defamatory claims against the claimants.
We wrote a detailed letter before claim to the defendant and explained how her Google review was false, malicious, and defamatory. We also explained how the defendant's post would negatively impact the claimant's reputation and cause serious financial harm to its business. We explained that the claimant would hold the defendant liable should legal action be taken. Following receipt of our letter, the defendant deleted the review. 

Case 2: The defendant initially went to a general hospital under the NHS for orthodontic treatment, when he was told he needed to have several of his teeth extracted. He then sought a second opinion from the claimant. Following the consultation, the defendant returned to the main hospital. The defendant never used the claimant's services, instead choosing a rival dental practice. One month following the consultation, the claimant discovered a false and defamatory review on its “Google My Business” page. The claimant called the defendant to inquire as to why he had left a negative review when he had not used their services. The defendant refused to listen to the claimant, instead accusing the claimant of being unqualified and of only seeing him to extract money from him.
We wrote to the defendant in respect of his misleading and highly defamatory review of the claimant. We also explained the serious financial harm caused to the claimant's reputation and serious harm to the claimant's business, for which the claimant would hold the defendant if legal action ensued. The defendant then proceeded to update his review after we wrote to him and started demanding money from the claimant in order to remove the review.
We wrote again to the defendant in respect of his blackmail and extortion, explaining the criminality of his actions, and the potential consequences of up to 14 years in prison. We informed him that if he did not delete the false and negative review, the claimant would take legal action against him. The false and negative review was successfully removed by the defendant.

Case 3: The defendant attended the claimant’s dental clinic for a cosmetic consultation with one of the doctors to discuss having treatment for porcelain veneers. The doctor advised that the defendant was young and had healthy teeth, and he also explained that the procedure of porcelain veneers would be harsh on the defendant’s natural teeth. Following the consultation, the practice manager called the defendant to see if she was satisfied with the consultation. The defendant informed the practice manager that the consultation was informative and that the Doctor took some pictures to show her what could be done in terms of treatment; however, she was dissatisfied with the doctor's recommendations as she had been to other dental practices and had been offered the veneer treatments as requested. 
Following the conversation, the claimant noticed a negative review on its “Google My Business” page. The negative review was posted under an alias and by individuals who were not clients of the claimant. The evaluation was described in the same way as the defendant's consultation with the doctor. The claimant deduced that the review was left by the defendant under an alternative name. Three further false and defamatory reviews were submitted a week following the initial negative review, but this time under the defendant's name.
We were engaged to write to the defendant to explain how her reviews were false, defamatory, and misleading, and that they would cause substantial financial harm to the claimant's reputation as well as serious harm to the claimant's business, for which the claimant would hold the defendant liable. Following receipt of our detailed letter, the defendant removed all negative reviews. 


What We Do

We are online defamation solicitors in London

The Social Media Solicitors in London have developed a high level of expertise in the fast-changing area of defamation law. And we have helped numerous individuals and businesses over many years. We work closely with clients to quickly limit the fallout from internet defamation and any breach of confidentiality. In appropriate cases, we will also pursue damages.
We concentrate on getting results quickly, minimising or preventing any damage that has been caused.

Who Do I Sue for Internet Defamation?

The law is complex. Our focus in every case is to get the offending material taken down as quickly as we can. This includes seeking urgent removal from search engine results.
Our first step is to approach the person who posted the material (if known). We will also approach the publisher – the website operator or host – who may have an interest in removing material because of their potential liability under UK defamation law.
Our initial letter will:

State the precise nature of the defamation

Request the immediate removal of the material from all internet locations in which it appears

Indicate our intention to instigate legal proceedings if our requests are not met

We understand that for many the cost of bringing a full-blown legal case is prohibitive. The good news is that for many of our clients the first letter from us has the desired result – the offending material is removed.

If there is a refusal to take down the material, you may have to start proceedings but we will advise you fully of your options at this stage. Cases of this nature are sensitive – we understand how to handle them, negotiating tactfully but forcefully to achieve the result you are looking for.

Contact The Social Media Solicitors 

If you or your business have been the victim of online defamation, contact our specialist defamation solicitors in London today. Call 0203 983 8278 or click the Contact Us button. 

Online Defamation Frequently Asked Questions

  • What is defamation?

    Defamation arises when a statement is made or published about you to another person and that statement causes you serious harm and is untrue.

  • What if the words were said to me?

    If words are said to you directly, you will not have a claim for defamation. For a defamation claim, the words must have been delivered to another person, other than yourself.

  • What is the legal time limit to make a claim? 

    An individual must make a claim for defamation within one year from the date the defamatory statement was made. If you are unsure about whether you can make a claim, contact our specialist defamation solicitors for advice.

  • Can I ask Google/Facebook/Instagram to remove a defamatory statement?

    Whilst you can ask the social media platforms to remove the content, our experience shows that in most cases, the social media platforms do not remove content or get involved in a dispute situation. In these circumstances, you need to get professional help.

  • Can the police help with my defamation case?

    Based upon the cases we have seen and advised on, the police do not get involved in defamatory matters; this is treated as a civil, rather than a criminal matter in the majority of cases.

Our Clients


At The Social Media Solicitors, we have a genuine passion for protecting people's reputations.
Though most of our clients prefer to remain incognito, we still have some great testimonials you can read here.

City Professional

The Social Media Solicitors have been exceptional in helping me navigate a delicate matter of privacy, harassment and reputation management. Staying in constant communication was not something I expected from a boutique firm. They worked hard and continue to partner with me each step of the way, considering all professional, personal and legal angles. Want some peace of mind? Highly recommended!

August 2020


The Social Media Solicitors were recommended to me by a friend and I was not disappointed. They explained the importance of privacy to me in a way I could understand and now I am better informed. Their expertise gave me peace of mind at a stressful time in my life. I highly recommend The Social Media Solicitors, particularly for their expertise in the area of Social Media Defamation and Privacy

July 2020


I am very grateful to The Social Media Solicitors for their ongoing professional advice and help. We are facing challenging circumstances, being falsely accused, defamed and harassed. They have expertly assisted and continue to support us through these difficult times. I am impressed by their accessibility and flexibility to ensure that we are fully supported.

January 2020