CALL US TODAY: 0203 983 8278


CALL US TODAY: 0203 983 8278


Review Management 

The customer is always... right? Wrong. Negative reviews can hurt. We are here to help. 

Review Management Solicitors in London

Good online reviews on Google and elsewhere are now a valuable commercial currency. They cement existing business relationships and attract new clients – whatever sector you are in. But bad reviews can cause reputational damage to your business and ultimately hit your bottom line. 
At The Social Media Solicitors, our specialist online defamation solicitors help clients manage their online reputation in two ways:

We work with Google and others to remove damaging and defamatory reviews where possible

We help reduce the impact of negative reviews that cannot be taken down


How We Can Help

Can I remove a bad Google review?

Business owners sometimes feel powerless to confront negative reviews on Google and other online forums. Particularly when initial appeals to a host or internet service provider are met with silence or general unresponsiveness. But there are clear rules. If a review contravenes the law in some way – for example, it is defamatory – or breaches guidelines of search engines and service providers we can deal with the appropriate authorities on your behalf to remove the offending material.
Google agree to remove reviews in a range of circumstances, including:

    When someone uses a review to advertise another business and includes links to other sites or phone numbers
    If it thinks the review amounts to Spam. For example, if the review contains promotional or commercial content or appears to be a duplicate of another review posted from a different account
    When the review is not relevant to the business being reviewed or is about someone else’s experience of the location or business
    If there is offensive language or content that amounts to a personal attack on others
    Where there are links to illegal content
    If the review contains copyrighted material or somehow infringes the rights of others
    Where the reviewer posts on behalf of others or misrepresents their identity or relationship with the business under review
    If there is personal, confidential information in the review

Contact The Social Media Solicitors 

If you or your business have been the victim of online defamation, contact our specialist defamation solicitors in London today. Call 0203 983 8278 or click the Contact Us button. 

How do I deal with negative reviews that Google will not remove?

Even if you strongly disagree with a particular piece of online criticism, you may not be able to secure its removal. The content might not be defamatory or it may not come under Google’s criteria for removal listed above. In these circumstances the way you respond to the review is crucial.
We help you develop careful, tactful and structured approaches to negative reviewers. Most sites, for example, allow a right of reply. A thoughtful, measured response to a negative review can often effectively reassure other potential customers and take the sting out of any criticism. Alternatively, you could approach the reviewer and suggest a follow-up visit to your business or use of your services to see if you can improve his or her experience.
Every case is different. But in our experience aggressively insisting on the removal of objectionable content or threatening formal legal action often serves very little.

Our Clients


At The Social Media Solicitors, we have a genuine passion for protecting people's reputations.
Though most of our clients prefer to remain incognito, we still have some great testimonials you can read here.

City Professional

The Social Media Solicitors have been exceptional in helping me navigate a delicate matter of privacy, harassment and reputation management. Staying in constant communication was not something I expected from a boutique firm. They worked hard and continue to partner with me each step of the way, considering all professional, personal and legal angles. Want some peace of mind? Highly recommended!

August 2020


The Social Media Lawyers were recommended to me by a friend and I was not disappointed. They explained the importance of privacy to me in a way I could understand and now I am better informed. Their expertise gave me peace of mind at a stressful time in my life. I highly recommend The Social Media Lawyers, particularly for their expertise in the area of Social Media Defamation and Privacy

July 2020


I am very grateful to The Social Media Lawyers for their ongoing professional advice and help. We are facing challenging circumstances, being falsely accused, defamed and harassed. They have expertly assisted and continue to support us through these difficult times. I am impressed by their accessibility and flexibility to ensure that we are fully supported.

January 2020