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Nath Solicitors Limited is committed to providing a high-quality legal service to all our clients. If something goes wrong we need you to tell us about it. This will also help us to maintain and improve our standards as well as seeking to resolve your problems.
If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
We will ask you to confirm your complaint in writing explaining the full details and attaching any documents you think may assist in the resolution of your complaint.
We will record/log your complaint within a working day of receiving your complaint.
When we acknowledge your reply we will confirm what will happen next.
We will then start to investigate your complaint. We will investigate your complaint within 21 working days. We will send you a detailed reply. This will include our suggestions for resolving the matter.
If you are still not satisfied, you may be eligible to file a complaint with the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ about your complaint and the Legal Ombudsman may, depending on your circumstances and the circumstances of the complaint (such as the time that has elapsed before making contact with the Legal Ombudsman), investigate the complaint.
Any complaint to the Legal Ombudsman should usually be made within 6 months of you receiving confirmation from me of my final position on your complaint or from the time you were aware that you had a complaint but for further information on the process and your entitlement to have your complaint investigated, you should contact the Legal Ombudsman (0300 555 0333) or refer to www.legalombudsman.org.uk.
If you have any queries, please let us know.
Nath Solicitors Limited.